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Contact Support
Have a question or facing an issue? We're happy to help. Reach out to us:
Response Time: We aim to respond to all inquiries within 1–3 business days.
Frequently Asked Questions
How does iCloud sync work?
ChronoJournal uses Apple CloudKit to securely sync your data to iCloud. All your entries, categories, and settings are stored in your private iCloud database, tied to your Apple ID.
Who owns my data?
You own all of your data. ChronoJournal stores data on your device using SwiftData, your data is stored in your personal iCloud account managed by Apple.
What is tracked in the app?
ChronoJournal tracks only what you manually enter: hourly activity entries, categories, spending amounts, weight, highlights, comments, and trip expenses within your app. We do not track your location, health data, or any analytics beyond what you explicitly log.
Do you sell or share my data with third parties?
No. Your data is never sold, shared, or sent to third parties. ChronoJournal has no ads, no external analytics, and no data sharing agreements. The only exception is iCloud,your data is handled by Apple's CloudKit service according to Apple's privacy terms.
What if I find a bug?
Please report bugs by emailing chronojournal.app@gmail.com with details about what happened, the steps to reproduce it, and your iOS version. Include a screenshot if possible.
How can I suggest a feature?
We'd love to hear your ideas! Send feature requests to chronojournal.app@gmail.com. Include details about what you'd like and how it would improve your experience.
Is there a refund policy?
ChronoJournal is free to use. There are no in-app purchases or premium features at this time. In the future, any paid features would follow App Store refund policies.
Will my data be deleted if I don't use the app?
No. Your local data remains on your device indefinitely until you manually delete it or uninstall the app. iCloud data persists in your iCloud account according to Apple's retention policies for CloudKit data.
How do I export my data?
Currently, ChronoJournal does not have a built-in export feature. For data export requests or to discuss data portability, please contact support at chronojournal.app@gmail.com.
Troubleshooting
iCloud Sync Issues
- Sync not working: Ensure you're signed into iCloud in Settings > [Your Name] > iCloud. Check that ChronoJournal has permission to use iCloud in Settings > ChronoJournal > iCloud.
- Data not appearing on another device: Ensure iCloud sync is enabled on both devices and you're signed in with the same Apple ID.
- Slow sync: Check your internet connection. CloudKit syncs automatically when network is available.
Performance Issues
- App running slowly: Try restarting the app or rebooting your device.
- Large datasets: If you have many years of entries, loading may take longer. This is normal.
Data Concerns
- Missing entries: Check if you accidentally deleted them. If syncing from iCloud, ensure all devices are synced.
- Duplicate entries: This can occur during sync conflicts. Contact support if this persists.
Need More Help?
If your question isn't answered above, please don't hesitate to reach out: